Due to the engineering efforts, the endless product testing, and the countless uses we have conducted, we are sure that you will be absolutely delighted and satisfied with your purchase of any of our products. Should you have ANY questions about the results to expect, please contact our support department PRIOR to ordering. Many of our clients get results instantly with our products, but in no way do we claim that our products are an instant help for any condition. Our products can start a benefit process that takes time to produce optimal results. Everyone’s body will benefit at a different pace, and to a different degree.
If You Ordered on Our Automatic Delivery Program:
If you chose our Automatic Delivery option, and you need to cancel or alter your deliveries in any way, you can certainly do so. Simply contact us to admin @ m2naturals.com and let us know, or, contact us via our customer support form. You can cancel your auto-delivery any time prior to an order being shipped. You can also cancel by calling us at 800-243-0955. You must give us 24 hours notice prior to any scheduled shipment if you wish to cancel. You may return an automatic delivery according to the Return Policy below.
All M2 Products Group Products are guaranteed by our 30 Day Satisfaction Guarantee policy. If you are not satisfied with your product for any reason, you may return the unused product to us within 30 days of your purchase to receive a refund minus the cost of shipping ($9.99) which will be issued upon the next refund processing day.
1. Obtain a Return Merchandise Authorization(RMA) Number and Form for your return:
You get your RMA number and your RMA form by submitting an email to admin @ myorderfulfillment.com Explain why you want the return, and include your order number in the email. You will receive in a reply email, the RMA number and the Form that you must fill out completely and sign, and include in your return package.
2. After filling out your RMA form and signing it, include it in a package along with all the products in your order for which you wish to be credited. Ship back all purchased products you want to be credited for, including empty bottles to the address below. Note, you MUST have completely filled out the RMA form for your package to be accepted for credit. Please also mark your RMA number on the outside of the box. Ship back your products, and the completed and signed RMA form to:
M2 Products Group
8140 SE Federal Hwy
Hobe Sound, FL. 33455
3. When we receive your package and your completed RMA form, we will ensure that all requirements have been met, we will assign you the refund, as agreed to in the RMA form.
What is NOT included in the value of the credit?
The shipping cost of the order, regardless of whether or not you qualified for free shipping at time of purchase.
RETURN ABUSE Prevention Policy:
In order to prevent Habitual “purchase and return” behavior, we do NOT honor return requests by customers who have purchased the same product in the past, and returned it. Any purchase of a product that has been previously returned for a credit is deemed OUTSIDE the return policy and will not be credited under any circumstances.
Delivery charges are calculated on a per-product basis. Shipping charges are non refundable. Please make note of the delivery charges associated with each item. Usually, your order leaves our facility on the business day following your purchase date. We use the US Postal Service for all shipments, and their DOMESTIC delivery time is 3-7 days depending on your location in the country. You are able to log into your account after purchasing, to see your USPS tracking number and find the location of your package at www.usps.com.
International deliveries take longer, and of course are effected by things like your local postal service, and the customs department of your country.